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Terms & Conditions
Terms
& Conditions / Privacy Information
This section contains:
• Terms and
Conditions of Sale
• Privacy Information
• Website Terms and Conditions
TERMS AND CONDITIONS OF SALE
- Information
Much of the accommodation information provided on our web site and by our reservation centre is supplied by each apartment. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, hot-el-apartments cannot be held liable for any errors or omissions it may inadvertently contain.
- Availability
Confirmations are made by hot-el-apartments.com on the basis of availability information supplied by apartments. In the l-unlikely event that hot-el-apartments is advised that a apartment is not available after hot-el-apartments.com has issued a confirmation to a guest, hot-el-apartments.com reserves the right to cancel the reservation with a full refund to the guest. Under such circumstances hot-el-apartments.com’s liability is limited to the payment received for the accommodation booked via hot-el-apartments.com and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation.
- Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change.
- Preauthorisation
Upon arrival hot-el-apartments.com reserves the right to request preauthorisation of the guest credit or debit card as security against any damage and incidentals.
- Damage Liability
It is expected that the apartments are left in a clean and tidy order. You are responsible for any damage to the apartment and its contents during your stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the apartment at £100 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.
- Payments & Confirmations
In order to confirm your reservation hot-el-apartments.com requires a 30% deposit of the total value of the booking, the balance of which is due on arrival. Reservations are not confirmed until you receive a hot-el-apartments.com reservation number. Hot-el-apartments.com accepts no liability for people who arrive at the apartment accommodation before receipt of this reservation number.
- Cancellations and alterations
If you need to cancel or change your accommodation and provide hot-el-apartments.com with 28 days notice. All cancellations need to be received by hot-el-apartment.com in writing either by e-mail or fax and will only be effective on the date of written receipt. Hot-el-apartment.com advises guests to obtain personal travel insurance covering their accommodation.
The following fees will be applied to the total value of the reservation for any cancellations received within 28 days of the arrival date:
28 Days = 10% Cancellation Fee
14 Days = 25% Cancellation Fee
7 Days = 50% Cancellation Fee
48 Hours = 75% Cancellation Fee
Refunds are credited to the card/method used for payment.
Alteration fee – all alterations will incur a £10.00 Admin fee.
- Accepted forms of payment
All major debit/credit cards, American Express and bank transfers. Please note that a reservation remains a provisional one until the deposit/full payment has been received.
- Occupants
Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.
- Complaints
Hot-el-apartment.com has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact hot-el-apartment.com during their stay at the apartment and we will do our utmost to assist you. However, ultimately we cannot accept liability for guest dissatisfaction with a apartment. Hot-el-apartments.com cannot assist guests who first submit complaints after departing the hotel accommodation.
LIABILITY
Unless negligence by the Company is established by an
independent body, the Company will not be held liable
for injury to person, loss of, or damage to any property
of any Client or person staying/visiting the apartments
and or its general facilities and area. Vehicles are
parked in the car park at the risk of the guest.
FACILITIES AND SERVICES
All apartments are fully furnished to a high standard
and include a kitchen fully equipped with appliances,
cutlery, crockery, kitchen utensils, linen and towels.
No food is provided. A welcome pack of tea, coffee,
milk and sugar with sufficient washing up liquid is
provided on arrival. No items may be removed from the
apartment.
Apartments are cleaned once a week.
The prices quoted include heating, electricity, gas,
water, council taxes, television/cable license and telephone
line rental charges. The price does not include phone
calls or service charges for phone calls made.
OCCUPANTS
Only persons notified to us prior to your arrival may
occupy the apartment. You may not re-let/sublet the
apartment to any other third party without our prior
written approval. The number of persons permitted to
occupy the apartment is limited to the number of beds
available and this limit may not be exceeded without
our prior written approval. We reserve the right to
refuse admittance to the apartment if this condition
is not complied with.
PETS
No pets, of any kind, are allowed in the apartments
at any time with the exception of guide dogs.
DAMAGE LIABILITY
We will not be responsible for any loss or damage to
your goods or personal belongings kept at the accommodation.
You are also responsible for taking all reasonable care
of the apartment and its contents. The apartment and
all equipment, utensils, furniture etc. must be left
clean and tidy at the end of your stay. A charge will
be levied for any items missing or damaged.
Except in the case of normal wear and tear you are responsible
for any damage to the apartment or its contents during
your stay which has occurred due to the negligence,
wilful default or irresponsible behaviour on the part
of yourself or those occupying the apartment or their
guests. Any damage must be reported to us by you, without
delay.
You will ensure that nothing is done which may jeopardise
our insurance policy or any part of it in respect of
the apartment and its contents.
We strongly advise you to ensure you have insurance
in place to cover your personal belongings, money etc.
ACCESS
We, or our authorised
personnel, may at any time access the apartment for
the purpose of inspection of the apartment, and to carry
out repair or maintenance work. Wherever possible, we
will advise you in advance of any such access required.
GUESTS WITH IMPAIRED MOBILITY
A number of our apartments offer modified facilities
for guests with impaired mobility. Others, whilst not
having special facilities, have mainly level access
to entrances and lifts. Guests with impaired mobility
or other particular requirements should contact us in
advance that their requirements can be met.
FEEDBACK AND COMPLAINTS
We pride ourselves on the high standard of our service
and our facilities. Your feedback is important to us.
Please take a few minutes to let us know what you think
by filling in the feedback from provided in your apartment.
Please return the form to reception in the envelope
provided.
We will use all reasonable efforts to ensure that your
chosen accommodation is properly arranged and is of
a reasonable standard. We will of course, endeavour
to rectify any problems immediately. Please contact
Reception to notify the General Manager of your complaint.
Complaints cannot be rectified after your departure.
If we are found to be in breach of these terms and conditions,
we will at our option either provide you with a replacement
apartment (if reasonably practicable) or refund to you
the price paid by you to us. We will ask you to fill
in our complaints form.
PRIVACY INFORMATION
Canon Court Apartments is part of Hot-el-Apartments Group. All corespondence should be directed to Hot-el-Apartments at 0131-554-2721 or info@hot-el-apartments.com
Canon Apartments is committed to ensuring your
privacy is protected. We will only use the personal
information that we collect about you ("Personal
Data") lawfully (in accordance with the Data Protection
Act 1998).
This privacy policy explains how Canon Apartments
uses the Personal Data we collect about you and the
procedures that we have in place to safeguard your privacy.
This privacy policy applies solely to Personal Data
collected by Canon Apartments through this website
(the "Website").
The Personal Data Canon Apartments collects and
how we use the Personal Data
When you submit a request to book an apartment, we will
collect the following Personal Data about you:
• Your name
• Address
• Phone number
• Email address for delivery
• Whether disabled access is required
• Payment details
We will only use this Personal Data for the following
purposes:
• To enable us to process and arrange for payment
of your request;
• To help us, through analysis and assessment,
to better understand and develop our business, and
• To enable us to send you information, from time
to time, informing you of forthcoming offers which may
be of interest to you.
Depending upon the Personal Data you have provided,
Canon Apartments may occasionally contact you by
email, postcard, letter or phone.
If you would rather not receive information on special
offers or promotions, please tick the opt-out box on
the applicable form appearing on the Website before
submitting your Personal Data. Alternatively, should
you subsequently decide that you no longer wish to receive
such material, please write to us at the address below
or email us
Canon Apartments is the sole owner of the Personal
Data collected by way of this Website or otherwise.
Canon Apartments will not sell, share or rent this
Personal Data to others in ways different from those
disclosed in this privacy policy. Canon Apartments
undertakes to process the Personal Data which we collect
in accordance with the requirements of applicable data
protection legislation.
We will never collect sensitive Personal Data about
you without your explicit consent.
The Personal Data which is provided by you will be held
on Canon Apartments 's computers. We may use the
Personal Data we collect directly from you to monitor
customer traffic in order to help us develop and improve
our services and products and the Website.
We will not hold your Personal Data for any longer than
is reasonably necessary for the above purposes.
Disclosure of Personal Data
We will not transfer your Personal Data to any third
party (other than successors in title to our business)
without your consent or unless we are required to do
so by law or in connection with legal proceedings.
How Canon Apartments Protects your Personal Data
The Internet is not a secure medium. When submitting
your name, address, e-mail address and other information,
using the Internet, your details may be transferred
outside the territory in which you are situated. Please
note that your details may not be secure from access
by third parties if you do so and the submission of
your details using the Internet is at your own risk.
We have put in place the security measures set out in
this privacy policy. We keep your Personal Data confidential
and, where collected electronically, store it on a server
which is password protected and situated in a secure
location. The server also holds Personal Data as part
of Canon Apartments 's main database. The Personal
Data which we hold will be held securely [in accordance
with our internal security policy]. Canon Apartments
's internal procedures cover the storage, access
and disclosure of your Personal Data. We use your Personal
Data only as set out in this privacy policy and do not
pass your Personal Data on to any third parties other
than as set out in this privacy policy.
Due to the nature of the Internet, the Personal Data
provided by you may be transferred outside the country
where it is submitted. If you are submitting such Personal
Data from a country within the European Economic Area
("the EEA"), it is possible that it will be
transferred outside the EEA where data protection laws
may not be so comprehensive. We will not transfer your
Personal Data outside the EEA without your consent.
Correcting/Updating/Removing Personal Data
If your Personal Data changes, or if you no longer wish
to receive information from Canon Apartments , please
write to us at the address below or email us at and
we shall update or remove your Personal Data provided
to us as appropriate.
Your consent
Canon Apartments will not use the Personal Data
you provide for any purpose other than as specified
unless we have your consent. Unless you tick the opt-out
box on the relevant data protection form at the time
your Personal Data is collected, you consent to the
use of that Personal Data as set out in the data protection
form and this privacy policy. In this way, you are always
aware of what Personal Data we collect, how we use it,
and under what circumstances we disclose it.
Changes
If we change our privacy policy whilst the Website remains
active, we will post the changes on this page so that
you may be aware of them. If we decide to use your Personal
Data for a purpose not outlined in this privacy policy
we will contact you and let you know our proposal so
that you may consent to our use of your Personal Data
in that way.
Links
The Website contains links to other websites. Equally,
other websites may provide links to this Website. Please
be aware that Canon Apartments is not responsible
for the privacy practices of such other websites. We
encourage you to read the privacy statements of each
and every website that collects personal data about
you.
How to contact Canon Apartments
We welcome your views about our Website and our privacy
policy. If you would like to contact us with any questions
or comments, please write to us or email us at the address
below.
Your Rights
The Personal Data we hold will be accurate and up to
date. By law, you are entitled to receive a copy of
the Personal Data about you which is held by Canon Apartments
upon payment of £10 (or such other sum as
may be prescribed by law from time to time). If you
would like a copy of such Personal Data, please write
to Canon Apartments at the address set out below
stating your name and address and providing Canon Apartments
with any other relevant information and enclosing
a cheque for £10 (or such other sum as may be
prescribed by law from time to time) made payable to
Canon Apartments Limited. Canon Apartments
will also, on written request, amend, update or delete
any Personal Data that we hold about you on our database.
Your use of this Website is governed by our Terms and
Conditions of Access.
Information on what Personal Data is held about you
can be obtained by contacting Canon Apartments
as follows:
Canon Apartments
20 Canonmills
Edinburgh
EH3 5LH
Scotland
Tel. +44 (0) 131 554 2721
Fax. +44 (0) 131 554 0864
E-mail info@hot-el-apartments.com
Canon Apartments is a company registered in Scotland
with the Registration No: SC168351 VAT No. 693 9631
82. Registered at the address above.
WEBSITE TERMS AND CONDITIONS
This World Wide Web site (the "Website") is
operated by Canon Apartments , located at 20 Canonmills,
Edinburgh, EH3 5LH, Scotland) ("Canon Apartments
").
Your access to and use of the Website is subject to
the terms and conditions set out below. Please read
them carefully before accessing any other pages in the
Website. Your entry to and use of the Website is conditional
upon your acceptance of these terms and conditions.
By entering and using this Website, you are agreeing
to abide by the terms and conditions below (as amended
from time to time). If you do not agree to these terms
and conditions, please leave the Website immediately.
1: Copyright
The copyright in material on the Website is owned by
or licensed to Canon Apartments and protected by
the copyright laws of the United Kingdom, international
copyright treaties and all other applicable copyright
and intellectual property laws. You are entitled to
copy any information for your own personal use but may
not re-use or republish any such information in any
manner without the prior written consent of Canon Apartments
. You agree not to remove any product identification,
copyright notices or legends or other notices or proprietary
restrictions from any of the material or information
contained in the web pages of this Website. Any unauthorised
downloading, retransmission, or other copying or modification
of any of the contents of this Website may be in breach
of statutory or common law rights which could be the
subject of legal action. All rights not expressly granted
herein are reserved by Canon Apartments .
2: Trademarks
Canon Apartments is a trade mark of Canon Apartments
registered in the United Kingdom. In addition,
certain names, words, titles, phrases, logos, icons,
graphics or designs to the pages of this Website may
constitute trade names or unregistered trade marks of
Canon Apartments . The display of any of the above
trade names or trade marks on pages at this Website
does not imply that any license has been granted to
you or to any third party in respect of the same. All
other product or company names and devices, logos, icons,
graphics or designs referred to on the web pages of
this Website are the trade marks of their respective
owners and are exhibited only in such a manner as is
intended to be for the benefit of such trade mark owners
and Canon Apartments intends no infringement of
such trade marks. The appearance or absence of product,
services, companies, organisations, home pages or other
websites on this Website does not imply any endorsement
or non-endorsement thereof by Canon Apartments .
All rights not expressly granted herein are reserved
by Canon Apartments .
3: Ownership Information
All information (including but not limited to ideas,
suggestions, concepts and graphics) submitted by you
to Canon Apartments through this Website will become
the exclusive property of Canon Apartments and
you hereby assign all rights, including, without limitation,
all copyright and other intellectual property rights
(past, present and future) to Canon Apartments
absolutely. You agree to do all things and execute all
documents as may be required to ensure that all such
rights vest in Canon Apartments absolutely. Canon
Apartments will not be subject to any obligation
of confidentiality and will be free to use the information
for any purpose.
4: Content (No Warranty)
THE INFORMATION, MATERIALS AND FUNCTIONS CONTAINED IN
THE WEBSITE INCLUDING TEXT, GRAPHICS, LINKS OR OTHER
ITEMS ARE PROVIDED ON AN "AS IS” BASIS. TO
THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW CANON
APARTMENTS DISCLAIMS ALL WARRANTIES, REPRESENTATIONS,
UNDERSTANDINGS AND UNDERTAKINGS WHATSOEVER, EXPRESS
OR IMPLIED, SPECIFICALLY INCLUDING BUT NOT LIMITED TO
WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE FREEDOM FROM COMPUTER
VIRUSES, AND NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS.
CANON APARTMENTS RESERVES THE RIGHT AT ANY TIME
AND WITHOUT NOTICE TO CHANGE, AMEND OR OTHERWISE VARY
THESE TERMS AND CONDITIONS AND THE WEBSITE OR ANY PART
THEREOF.
5: Liability
CANON APARTMENTS SHALL NOT BE LIABLE FOR (I) ANY
DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
LOSS OR DAMAGE WHATSOEVER, OR (II) ANY DAMAGES FOR LOSS
OF PROFITS, TURNOVER, BUSINESS, REVENUE, CONTRACTS,
DATA, GOODWILL, WORK STOPPAGE AND COMPUTER FAILURE (IN
EACH CASE WHETHER DIRECT OR INDIRECT) RESULTING FROM
THE USE OF OR INABILITY TO USE, INTERRUPTION OR AVAILABILITY
OF THIS WEBSITE, ITS OPERATION OR TRANSMISSION, COMPUTER
VIRUSES, LOSS OF DATA OR OTHERWISE IN RESPECT OF THE
USE OF THE WEBSITE HOWSOEVER CAUSED EVEN IF CANON APARTMENTS
SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
CANON APARTMENTS EXCLUDES ANY LIABILITY (OTHER
THAN LIABILITY FOR DEATH OR PERSONAL INJURY) FOR ANY
ERRORS OR OMISSIONS FROM INFORMATION, MATERIALS AND
FUNCTIONS INCLUDED IN THIS WEBSITE EXCEPT TO THE EXTENT
THAT SUCH LIABILITY MAY NOT BE LAWFULLY EXCLUDED UNDER
THE APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED
BY APPLICABLE LAW CANON APARTMENTS DISCLAIMS ALL
LIABILITY (OTHER THAN LIABILITY FOR DEATH OR PERSONAL
INJURY) FOR ITS OR ITS EMPLOYEES', AGENTS' OR SUBCONTRACTORS'
NEGLIGENCE.
NOTHING IN THESE TERMS AND CONDITIONS PURPORTS TO EXCLUDE
CANON APARTMENTS 'S LIABILITY FOR DEATH OR PERSONAL
INJURY.
Canon Apartments operates this Website from Edinburgh,
Scotland and makes no representation that the information
contained herein is appropriate or available for use
in other locations outside the United Kingdom.
Access to this Website may be restricted or terminated
at any time. We reserve the right to change, remove
or modify any product, price, information or service
on this Website at any time and without prior notice.
6: Linking
Canon Apartments is not responsible for nor assumes
any liability for the contents of other websites or
home pages which are linked to this Website. Canon Apartments
shall have no liability in respect of material
hyperlinked to Canon Apartments 's web pages which
may be misleading, inaccurate, defamatory, threatening
or obscene or otherwise not in accordance with such
laws and regulations in force in the UK or elsewhere
in the world as may be from time to time in force. The
provision by Canon Apartments of a link to another
website does not constitute any authorisation by Canon
Apartments to you to access materials held at that
location. Nor is it evidence of any endorsement by Canon
Apartments of the materials held there.
7: Design of Website
This Website has been optimised for Microsoft Internet
Explorer versions 5 and above and for Firefox. The site
has been designed to be viewed at resolutions 800 x
600 and above, but will remain usable with lower resolutions
if required.
8: Data and Data Protection
All personal data collected by Canon Apartments
from the Website shall be held by Canon Apartments
on a secure server. Your personal data will be held
by Canon Apartments in accordance with our Privacy
Policy and the data protection consent form which you
shall be asked to accept prior to submitting your personal
data. Your personal data shall only be used for the
purposes specified in the privacy policy. We will not
divulge your personal data to any third party (except
any successors in title to our business) without your
consent or unless we are required to do so by law in
connection with legal proceedings. If you have any doubt
as to our integrity in this matter please do not hesitate
to contact us. By submitting information to Canon Apartments
you are consenting to such use. You can obtain
information on what data is held about you by contacting
Canon Apartments at the address below.
9: Amendments
We reserve the right to amend these terms and conditions
at any time. Any changes will be notified to you by
the e-mail you provided to us when registering on the
Website or making a purchase or via an announcement
on this Website. Any amendments will only apply once
notification has been made. If you do not wish to accept
the amended terms and conditions you should cease using
this Website. If you continue to use the Website following
any amendment, this will constitute deemed acceptance
by you to be bound by the amended terms and conditions.
10: Registration
Please ensure that all personal details submitted by
you when registering are accurate and complete. Please
inform us in writing immediately of any changes to your
personal details to enable us to update our records.
All personal data collected will be held in accordance
with our Privacy Policy. We refer you to Section 8 of
these Terms and Conditions of Access and to the Privacy
Policy for further information on how we will use your
personal data. We reserve the right to refuse or cancel
your registration at our reasonable discretion if you
are in breach of any of these Terms and Conditions of
Access. You may cancel your registration at any time
by writing to us at the address below. We will then
remove your personal data from our databases.
11: Availability
Although we shall use our reasonable endeavours to ensure
that you are able to access the Website at any time
and that the Website will be free of errors, we cannot
guarantee that your access will be uninterrupted. Your
access to the Website may occasionally be interrupted
to allow the Website to be repaired, updated, maintained
or amended. We will attempt to resume availability of
the Website as quickly as possible.
12: Severability of Terms
If any provision of these Terms and Conditions of Access
is determined to be illegal, void or unenforceable by
any court or administrative body of competent jurisdiction,
such determination or decision shall not affect the
other provisions of these Terms and Conditions of Access
which shall remain in full force and effect.
13: Governing Law and Jurisdiction
These Terms and Conditions of Access shall be governed
by and construed in accordance with the laws of Scotland.
You agree to submit to the exclusive jurisdiction of
the Scottish Courts. You are responsible for compliance
with any applicable laws of the country from which you
are accessing this Website.
All of the foregoing provisions do not affect your statutory
rights as a consumer.
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